| Online Education > Customer Communication Skills |
Over the past decade customer-facing staff members have seen an entirely new set of challenges in dealing with clients and patients - including cell phones, texting, email and instant messaging. In today’s fast-paced environment it's critical to arm customer-facing staff members with the necessary skills to respond and resolve issues quickly and professionally.
BridgeFront’s new library of Customer Communication Skills courses will guide your staff in successfully communicating with
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BridgeFront's Customer Communication curriculum includes three levels of courses allowing you to train, no matter what their current level is. Online courses can be taken one at a time or all together, giving staff a 'Certificate of Mastery' once completed.
Quick Start for Entry Levels (9 Courses)
Designed for new staff members or beginners in communications or customer service. Courses empower staff to resolve negativity, vague requests, and even swearing. |
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Continuing Education for Intermediate Levels (6 Courses)
Designed for existing staff members well-versed in communication. Teaches new techniques to handle burnouts, foreign accents, and people who are just plain rude. |
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Leadership for Senior Levels: (3 Courses)
Designed to give staff the necessary skills to start the move into supervisory positions. There are currently 3 courses in this library with several others coming soon. |
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BridgeFront announces its newest course in the leadership series, Cost Containment. Others that are coming soon in March/April, 2010 include: Creating a Vision, Knowledge Capital, and Presenting With a Purpose. |
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"I can't even begin to quantify the savings we've received from not having to recreate the wheel when it comes to developing and maintaining training material. We do a combination of lecture, online, hands-on and shadowing to really give them a good training base."
- Christine Fontaine, Shore Health
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We are more than an online education company - we want to educate your staff and see real results. Our courses are designed for the adult learner and use the full spectrum of technologies. Our authors are the best in class and focused on solely one thing, your success. BridgeFront even allows you to take our courses as-is, edit our courses and tests, and build your own.
| Features and Benefits |
- Simple writing style
- Audio and video features
- Chapter self-checks
- Post-tests
- Certificates of mastery
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- Courses & tests
can be customized
- Administrative reporting
- Available 24/7
- User-friendly
- No software involved
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Each course is individually priced, or comes in a course bundle. For quantities less than 15 courses, see below for prices.
Online Offer: Receive 15% off when purchasing courses online.
More than 15 staff members to train? Contact us for volume discounted pricing. We extend discounts to large organizations, non-profits and for multi-year contracts. Call 866-447-2211 or send an email to sales@bridgefront.com. |
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Contact us today for more information on how we can provide your organization with training solutions that fit within your blending training strategy. Simply call us at (866) 447-2211 or send us an email at info@bridgefront.com. |
